Chui arrives in Nairobi — Kenya’s first smart parcel network

Nairobi has never had smart parcel machines before. Until now, sending a package meant calling a courier, trusting a rider you did not know, and hoping the customer would be home when the phone rang. That is the old habit. Chui changes it with infrastructure built for a modern Kenyan city.

What Chui is

Chui is an end-to-end logistics service operating through a central warehouse in Nairobi and 200 parcel machines across Nairobi. Anyone can create a shipment in a phone, pay with M-PESA, or set up cash-on-delivery, then drop the parcel at the nearest Chui APM. The recipient collects only after a valid code or payment confirmation. The network handles pickup, sorting, transport, and tracking.

Chui delivers the first city-wide self-service parcel network in Kenya.

Why this matters in Kenya

Online trade in Kenya has been limited because many customers could not buy without paying upfront. Chui makes cash-on-delivery safe and controlled — the recipient pays for the product before being able to open the locker door. This protects private senders and protects businesses at the same time. It is not theory; it is how reliable markets work.

Built around real user actions

1. Create parcels and print labels through the Business API on the webshop packing line.
2. Let customers choose Chui machines directly in your checkout.
3. Drop or collect at any Chui APM with unique access codes.
4. Track every step back to the Nairobi warehouse and to the destination machine.

Each step is designed to succeed in under a minute for first-time users. Technology must respect people, not confuse them.

Safety instead of car boots

Parcels in Chui machines are locked, monitored, and purpose-built. Packages do not pass through strangers’ hands or car boots, and access depends only on system-issued codes. Fair pricing and clear visibility keep the process predictable, the way it should have been years ago.

Returns without drama

Chui also delivers the first city-wide self-service return network in Kenya. Private individuals can send an item back in minutes at the nearest APM, while webshops manage inspection and refunds efficiently on the other side. One workflow covers C2C, B2C, prepaid and COD.

Every feature, one network

We included everything a smart parcel system is expected to have:

• M-PESA payments
• Cash-on-delivery unlock
• C2C and B2C sending
• API parcel creation and label printing
• Checkout widgets for partner webshops
• Real-time tracking through the Nairobi warehouse

Chui is rolling out now. The first shipment will teach more than any blog post can. Try it and see for yourself.